Officer - Customer Operations West

As an Officer in Customer Operations West, you will be responsible for managing and enhancing customer relations within the Western region. Your role will involve addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. You will collaborate with cross-functional teams to implement customer service initiatives and contribute to the development of strategies aimed at improving customer experience. This position offers an opportunity to make a significant impact on customer loyalty and retention.

The ideal candidate should possess a Bachelor's degree in Business Administration, Marketing, or a related field. A minimum of 3 years of experience in customer service or operations management is required. Strong communication and interpersonal skills are essential, along with the ability to analyze customer feedback and implement improvements. Proficiency in Microsoft Office Suite and familiarity with customer relationship management (CRM) software are advantageous. A customer-centric mindset and the ability to work collaboratively in a team environment are crucial.