Analyst - Closed Loop Feedback

In the role of Analyst for Closed Loop Feedback, you will be responsible for collecting, analyzing, and reporting on customer feedback to drive service improvements. Your tasks include designing surveys, conducting interviews, and analyzing data to identify trends and areas for enhancement. You will collaborate with various departments to implement changes based on customer insights, monitor the effectiveness of these changes, and ensure that customer feedback is effectively integrated into MTN Nigeria's service offerings.

Applicants should have a Bachelor's degree in Business Administration, Marketing, or a related field. At least 2 years' experience in customer experience analysis or market research, preferably in the telecommunications industry, is required. Strong analytical skills, experience with survey tools, and data visualization techniques are essential. Excellent communication skills and the ability to work collaboratively across departments are important.