Officer - Customer Operations West I

As an Officer in Customer Operations West I, you will be responsible for managing and enhancing customer interactions within the Western region. Your role involves addressing customer inquiries, resolving issues promptly, and ensuring a seamless customer experience. You will collaborate with cross-functional teams to implement customer service initiatives, monitor service quality, and gather feedback to drive continuous improvement. Your efforts will directly impact customer satisfaction and loyalty, contributing to MTN Nigeria's reputation for exceptional service.

The ideal candidate should possess a Bachelor's degree in Business Administration, Marketing, or a related field. A minimum of 3 years' experience in customer service or operations within the telecommunications industry is preferred. Strong communication and interpersonal skills are essential, along with the ability to analyze customer feedback and implement effective solutions. Proficiency in Microsoft Office Suite and CRM software is required. A customer-centric mindset and the ability to work collaboratively in a team environment are crucial.