Technical Support Engineer

As a Technical Support Engineer at Moniepoint, you will provide enterprise-level assistance to our production applications and services. Your responsibilities include ensuring the stability and integrity of our production systems, monitoring and optimizing performance, and conducting root cause analysis to implement improvements. You will collaborate with product and engineering teams to resolve customer issues promptly and participate in on-call rotations to provide emergency support.

Ideal candidates should have a strong background in application support, with experience in troubleshooting and resolving complex technical issues. Proficiency in SQL databases, particularly MySQL, and familiarity with network concepts and tools are required. Experience with Git, continuous integration, and deployment principles is beneficial. A solid understanding of object-oriented programming concepts and hands-on experience with various operating systems, including Windows, Linux, and Mac OS, is essential.