CX Research Analyst

As a CX Research Analyst, you'll develop and execute research plans, including survey design, data collection, and analysis. You'll work with external research agencies for data collection, conduct in-depth interviews, focus groups, and usability testing sessions. Analyzing research data using qualitative and quantitative techniques to identify trends and patterns, developing insightful reports and presentations, and collaborating with cross-functional teams to implement research findings and drive product improvements are key aspects of the role.

The ideal candidate should have experience in developing and executing research plans, including survey design, data collection, and analysis. Experience working with external research agencies for data collection is beneficial. Strong skills in conducting in-depth interviews, focus groups, and usability testing sessions are required. Proficiency in analyzing research data using qualitative and quantitative techniques to identify trends and patterns is essential.