Renewal Operations Manager

As a Renewal Operations Manager at Braze, you will oversee the renewal process for existing clients, ensuring seamless contract renewals and fostering long-term relationships. Your role involves collaborating with sales, customer success, and legal teams to manage contract negotiations, address client concerns, and identify opportunities for upselling and cross-selling. You will analyze renewal data to forecast revenue, track renewal metrics, and implement strategies to improve renewal rates. This position requires strong project management skills, attention to detail, and the ability to work cross-functionally to drive customer satisfaction and business growth.

The ideal candidate will have a minimum of 5 years of experience in operations or customer success, with a focus on contract management and renewals. Proficiency in CRM software, such as Salesforce, is essential. Strong analytical skills, excellent communication abilities, and a customer-centric approach are required. A bachelor's degree in business, operations, or a related field is preferred. Experience in the SaaS industry is a plus.