About this role
Department: Operations
The Site Operations Director will manage on-site teams responsible for Collections, Customer Experience, and Shared Services operations. Responsibilities include executing collections and CX strategies, managing performance, personnel, quality of service, and budget, as well as hiring, training, and performance management.
Requirements
Candidates should have strong alignment with customer-centric approaches and best practices. Experience in financial services is an added advantage.
Tala
Other
Tala is a financial technology company on a mission to build a financial system that works for everyone, providing instant loans to customers via their smartphones.
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