Customer Briefing Coordinator

Plan and execute high-profile customer visits in accordance with Customer Briefing best practices. Advise and facilitate logistics for Customer Briefings, including room preparation, security, catering, transportation, and other needs. Facilitate tours and experiences showcasing Rockwell Automation's portfolio and historical headquarters. Work closely with building vendors (facilities, catering, security, etc.) for overall execution of meetings/events and to ensure the center is always customer-ready. Coordinate day-to-day operations for the Milwaukee Customer Experience Center, including managing audio-visual, room requests, and reservations. Communicate with stakeholders and center users on program/center policies and act as a hospitality services resource for visitors, employees, and customers. Nurture and build relationships with internal customers, vendors, and other industry contacts to craft and implement creative process improvements of center operations and customer experience. Troubleshoot and handle any issues that may arise during customer or executive meetings.

Bachelor's degree complemented by over 2 years in automation systems. Partner with internal and external customers to deliver top-tier support.