About this role
Department: Customer Service
Serve as the first point of contact for vendors, delivering exceptional support experiences. Handle merchant queries, provide solutions within reasonable time limits, and ensure merchant activation and retention. Build relationships with vendors to promote sales growth.
Requirements
Diploma or Bachelor's degree, or 2 years' relevant experience. Effective communication and interpersonal skills. Experience in a call center, preferably supporting vendors in e-commerce or fintech. Ability to manage multiple merchants and projects simultaneously.
LipaLater
Other
LipaLater is a payment option that greatly increases consumers' purchasing power by allowing them to buy now and pay later. The company utilizes financial inclusion and data-driven retail networks to increase the purchasing power of African consumers, applying alternative scoring using phone data, mobile money usage, and various other data points to determine individual creditworthiness.
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