As a Tech Support Analyst, you will provide technical assistance to both internal teams and external clients, troubleshooting issues and ensuring the smooth operation of our services. Your role is crucial in maintaining high customer satisfaction levels.
Ideal candidates should have strong problem-solving skills, experience with technical support in a SaaS environment, and excellent communication abilities. A degree in information technology or a related field is required, with at least 2 years of experience in technical support.
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Kopo Kopo helps small and medium-sized enterprises (SMEs) accept mobile payments and access financial services through its platform.
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