The Customer Success Manager will lead a team dedicated to ensuring our clients achieve their desired outcomes using Kopo Kopo's services. This role involves strategic planning, client relationship management, and driving customer satisfaction initiatives.
Candidates should have a proven track record in customer success management, excellent leadership skills, and a deep understanding of customer relationship management tools. A degree in business or a related field is preferred, along with at least 5 years of experience in a customer-facing role.
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Kopo Kopo helps small and medium-sized enterprises (SMEs) accept mobile payments and access financial services through its platform.
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