Technical Support Specialist
About this role
As a Technical Support Specialist at Help Scout, you'll be integral to our customer support team, assisting users via email, chat, and occasional calls. You'll become an expert in our product, troubleshoot issues, document feature requests, and collaborate with other teams to enhance the customer experience.
Requirements
Ideal candidates will have experience in customer support, strong problem-solving skills, and excellent written communication. Familiarity with Help Scout's platform is a plus. This role requires working Monday through Friday, approximately 9am-5pm Eastern time.
Help Scout
Other
Help Scout is a global remote company headquartered in Boston, Massachusetts, specializing in help desk software. The company provides an email-based customer support platform, a knowledge base tool, and an embeddable search/contact widget for customer service professionals.
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