Senior Account Manager
About this role
As a Senior Account Manager at Help Scout, you'll build strong, trusted relationships with key stakeholders, focusing on timely renewals and expansion opportunities. You'll drive adoption through regular calls and optimization reviews, acting as the voice of the customer to influence product development.
Requirements
With over 5 years of experience in SaaS, you have a proven track record in managing renewals, expansions, and upsells. Your consultative approach helps customers align their goals with Help Scout's offerings, and you proactively manage risks and opportunities.
Help Scout
Other
Help Scout is a global remote company headquartered in Boston, Massachusetts, specializing in help desk software. The company provides an email-based customer support platform, a knowledge base tool, and an embeddable search/contact widget for customer service professionals.
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