Customer Care Agent - German Language

As a Customer Care Agent, you'll provide exceptional support to Brand Ambassadors, Brand Affiliates, and Customers through phone, chat, and email. Responsibilities include addressing inquiries related to account management, product information, shipping, technical issues, and compensation plans. You'll resolve customer concerns efficiently, escalate complex issues when necessary, and ensure customer satisfaction by following up on resolutions. Success in this role requires meeting daily performance metrics, maintaining a professional demeanor, and continuously developing skills through training and certification.

Candidates should have a High School diploma or GED, excellent verbal and written communication skills, and the ability to type a minimum of 35 words per minute with 90% accuracy. Familiarity with basic usage of web browsers and email is required. The role demands the ability to multitask and problem-solve using available tools and information. Preferred qualifications include an Associate's Degree, the ability to type at least 50 WPM with 90% accuracy, familiarity with Zoho or similar case handling programs, excellent computer proficiency (MS Office - Word, Excel, and Outlook), and previous experience with cosmetics or MLM companies.