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Customer Experience Representative

Mombasa, Kenya
Full Time
Closes Nov 02, 2025
On-site

About this role

In this role, you will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience with Watu Credit. Responsibilities include managing customer communications, providing product information, and collaborating with other departments to meet customer needs. Your role is vital in building and maintaining strong customer relationships.

Requirements

Strong interpersonal and communication skills are required. A background in customer service or related fields is preferred. Problem-solving abilities and a customer-centric attitude are essential. Proficiency in Microsoft Office Suite is necessary.

Watu Credit

Other

Watu Credit Limited is a microfinance institution dedicated to promoting sustainable and inclusive finance by providing essential capital access to micro, small, and medium enterprises, as well as low- and middle-income households.

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