Customer Experience Supervisor

The Customer Experience Supervisor will oversee the Member Support team, ensuring high-quality service and satisfaction. Responsibilities include training staff, managing daily operations, and implementing strategies to improve customer interactions. This role is vital for maintaining positive relationships with members and enhancing the company's reputation.

Applicants should have experience in customer service management, with strong leadership and communication skills. A bachelor's degree in business or a related field is preferred. Proven ability to manage teams and drive performance improvements is essential. Familiarity with customer service software and CRM systems is beneficial.