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Customer Service Representative (CSR)

Nairobi, Kenya
Full Time
Closes Sep 30, 2025
On-site

About this role

As a CSR, you'll be the first point of contact for Pezesha's customers, addressing inquiries, resolving issues, and providing information about our financial products and services. Your role is crucial in maintaining high customer satisfaction levels.

Requirements

Candidates should have excellent communication skills, both written and verbal, with at least 2 years of experience in customer service roles. A background in finance or related fields is a plus. Strong problem-solving skills and a customer-centric attitude are essential.

Pezesha

Other

Pezesha operates a comprehensive digital embedded finance platform that connects micro, small, and medium-sized enterprises (MSMEs) with essential capital and financial services. The platform is designed to empower these businesses with accessible inventory and working capital, facilitating their growth and impact.

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