Incident Management Senior Technician

Department: ICT / Computer

As an Incident Manager, you will play a vital role in safeguarding service reliability across One Acre Fund's technology landscape. This is a junior-mid level technical position responsible for owning low to medium-risk incidents, ensuring prompt resolution and effective stakeholder communication. You will be part of the IT Operations team and report directly to the Incident Management Lead.

2-3 years of experience in IT incident management, technical support, or a related field. Strong understanding of IT service management frameworks, such as ITIL. Experience with incident management tools, such as ServiceNow, JIRA, or BMC Helix. Knowledge of cloud-based technologies, such as AWS, Azure, or Google Cloud. Certification in ITIL Foundation or a similar incident management certification.