Customer Performance Officer

As a Customer Performance Officer at M-KOPA, you will be responsible for monitoring and enhancing customer service operations. Your role will involve analyzing customer feedback, identifying performance gaps, and implementing strategies to improve service quality. You will collaborate with cross-functional teams to ensure customer satisfaction and retention, contributing to the company's growth and reputation in the market.

The ideal candidate should have a strong background in customer service management, with at least 3 years of experience in a similar role. Proficiency in data analysis tools and excellent communication skills are essential. A degree in Business Administration or a related field is preferred. Experience in the fintech industry is a plus. The candidate should be proactive, detail-oriented, and capable of working in a fast-paced environment.