Aftersales Team Lead - Jumia

As an Aftersales Team Lead at Jumia, you will oversee the aftersales operations, ensuring exceptional customer service and efficient issue resolution. You will lead a team, manage customer inquiries, and implement strategies to enhance customer satisfaction.

The ideal candidate should have a minimum of 3 years experience in aftersales or customer service management, strong leadership skills, and a deep understanding of customer service principles. Excellent communication and problem-solving abilities are essential.