As a Call Center Agent, you'll handle inbound inquiries via SMS, qualify leads, provide insights on healthcare services, and schedule consultations. You'll manage CRM records, follow up with leads, and use data-driven insights to improve processes. Availability during East Coast business hours is required.
Candidates should have a natural sales mindset, excellent communication skills, and be comfortable learning and navigating CRMs and scheduling software. Familiarity with telehealth or similar sectors is a plus. Availability during East Coast business hours is necessary.
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