Customer Success Associate

As a Customer Success Associate at Prelim, you'll manage relationships with financial institutions, ensuring they successfully use our platform while driving retention, expansion, and customer satisfaction. You'll handle support escalations, lead contract renewals, and coordinate with product and engineering teams to advocate for customer feature requests and bug fixes.

Exceptional relationship-building skills, strong problem-solving abilities, excellent written and verbal communication skills, and a proactive mindset. Experience in financial services, banking, or fintech is preferred. Background in B2B SaaS customer success or account management is a plus.