Customer Support Representative

As a Customer Support Representative at FinTech Africa Ltd., you will be the first point of contact for customers seeking assistance with our products and services. Your role involves addressing inquiries, resolving issues, and providing guidance to ensure a positive customer experience. You will also gather customer feedback to inform product improvements and contribute to the development of support resources.

The ideal candidate should have excellent communication skills, a customer-centric attitude, and the ability to troubleshoot and resolve issues efficiently. Previous experience in customer service or support roles is preferred. A background in finance or technology is a plus.