L1 Tech Support Advocate

As a Customer Support Advocate, you'll be the first point of contact for customers seeking assistance. Your role involves troubleshooting and resolving basic support issues, ensuring customer satisfaction, and laying the foundation for a positive support experience. You'll interact with customers via phone, email, and chat, providing prompt and effective solutions, and collaborate closely with team members and cross-functional partners to share insights and feedback.

Previous experience in a customer service or technical support role, preferably in a B2B or SaaS company. Excellent written and verbal communication skills with the ability to explain technical concepts simply to non-technical customers. Strong problem-solving skills and a proactive approach to finding solutions to technical issues. Effective time management skills and the ability to handle multiple tasks simultaneously. A customer-focused attitude with a genuine desire to help customers.