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Call Center Team Leader

Nairobi, Kenya
Full Time
Closes Nov 02, 2025
On-site

About this role

As a Call Center Team Leader, you will oversee a team of customer service representatives, ensuring high-quality service delivery. Responsibilities include training staff, monitoring performance, and implementing strategies to improve customer satisfaction.

Requirements

Candidates should have leadership experience in a call center environment, strong organizational skills, and the ability to motivate a team. A background in customer service management is essential. A degree in business management or a related field is advantageous.